FAQ

Company and service area

Who are we?

Serenity Seafood is a premium specialty seafood company based in Seattle, Washington. We hand-pick unique, top quality seafood from Japan, featuring fresh air-flown Uni. Over the years we have expanded our selection to include meat, fruits, veggies, and many more!

What area do you serve?

We currently serve the greater Seattle metropolitan area. We offer self-pickup and home delivery options. 

Where do you ship?

Nationwide shipping in the US coming soon!

What makes you special? 

We source only premium quality seafood, meat, and various artisan foods across Japan that are less likely to be found in your local supermarket. We strive to make the ingredients that are available for high-end restaurants or chefs also accessible to end customers.

 

Ordering process

How to place an order for regularly stocked items?

Add in-stock items to the cart and checkout. Select Self-pickup or Home Delivery under Delivery Method. Finish the checkout process by paying for your order.
What are my payment options? We accept: Visa, Mastercard, American Express, Discover, Paypal, Google Pay, Apple Pay, Amazon Pay, Meta Pay, and Venmo
What is uni auction?

Uni pricing is based on its grading, and only the best ones make it to the uni auction market. Only some chefs have direct access, but now you can have your hands on this delicacy too! Please pre-order, and we will bid on your behalf. For quality purposes, we do not keep uni stock. The freshest uni is brought in just for you!

Choose from the following 5 grades that best suit your needs:

  • 100g Ensui Uni ($80-$120) 
  • 250g Bara ($90-$120) 
  • 250g Gold ($120-$160)
  • 250g Premium ($160+)
  • 250g-1000g Special Request (market price)

Pre-order required
What is fresh seafood auction?

Similar to the uni auction, seafood inventory changes each week. Items available for the week will be listed in the WEEKLY SPECIAL page. The final price will not be confirmed until Wednesday after the auction has been completed.

Pre-order required

How to pre-order weekly special auction items?

Items will be updated every SUNDAY. 

Cut-off time is WEDNESDAY 11:59pm for FRIDAY pickup/delivery.
How can I change my order once it's placed? Please contact us by phone or email regarding any changes.

 

Delivery and Pick up

Pick up Time and Locations

Seattle


Tanuki Izakaya 

5266 University Way NE, Seattle, WA 98105



Bellevue 


Tiger Bites

14701 NE 20th St suite m-12, Bellevue, WA 98007


*Please notify us ASAP if you are unable to pick up. We will try our best to assist you.

Home Delivery
  • Please carefully review your delivery address before submitting your order. Should your address change, please contact us prior to the delivery date.  
  • You don't need to be home, but it's preferred that someone be there to accept the package and place it into refrigeration ASAP especially during summer time. Alternatively, you can leave a cooler out by your door for us to drop off your items.

 

Products

Where are your products from?

Most of our items are from Japan with Japanese quality standards you can trust.
Where are your fresh uni from?

From Hokkaido, Japan: We select reputable brands available each week during the live auction at Toyosu Market. Market price may fluctuate, but the quality won’t change. We only bring you the best uni on the market!

From Santa Barbara, California, USA: Known as the best Uni in North America, Uni from Santa Barbara is labeled as Hokkaido’s main competition in terms of overall quality. 
Differences between Japan Uni and Santa Barbara Uni
  • They are different species. Common varieties of Japanese uni are Ezo Bafun, Bafun, Kita Murasaki, and Murasaki. Santa Barbara Uni are mostly Red Sea Urchin. 
  • Santa Barbara uni is much larger in size than that found in Japan.
  • The taste and texture of uni is totally dependent on region and diet. The quality of kelp (or kombu) that uni are feeding on results in different flavors. 
  • Japan Uni is smooth, creamy, umami-rich, and elegantly sweet. Santa Barbara Uni is firm, buttery, and sweeter. (It’s very subjective and more of a personal preference. Try them all and let us know what you think!)

Handling fresh uni

 Keep your fresh uni refrigerated (never frozen) at all times and consume as soon as possible, ideally within 5 days of opening.

Handling fresh seafood

 Store fresh seafood under refrigeration. Please refer to the product pages for specific handling instructions. 

Handling frozen seafood and meat
  • Place frozen foods in the freezer upon delivery. Frozen seafood and meat that arrive partially thawed or cold to the touch can be safely refrozen in its original packaging without loss of quality.
  • Defrost overnight in the refrigerator to ensure safety and quality.

 

Returns & Quality Assurance

What’s your return policy?
Since we deliver perishable products that can't be restocked or resold, we're unable to accept returns.

Something is wrong with my order.

In the event of a mistake or missing item, please contact us at:


Email us:


If you’re dissatisfied with a fresh seafood item, please email us within 48 hours of delivery. Please include a detailed description of the problem, photos, and videos, if possible.
Refund policy

Our team works hard to ensure each order is packed correctly and guarantee delivery to the address provided on the agreed time frame. 


The following situations are covered under our refund policy:

  • Damaged item
  • Wrong item
  • Missing item
  • Quality issue reported within 48 hours of delivery

Refunds may include replacement of the product in question, credit towards your next purchase, or a partial/full refund.

 

The following situations are NOT covered under our refund policy:

  • “No Show” during the pick-up time frame without any notice 
  • Inability to retrieve your order on day of delivery, resulting in defrosted items or damage to product